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Privacy Policy

ECODIR values the privacy of the people who visit this site and who use the ECODIR service. Personal information is never sold to third Parties and never used for commercial purposes or revealed except in accordance with this Policy. ECODIR is committed to maintaining the privacy of all individuals who access the web site and participate in the dispute resolution process.

Children are not eligible to use our services and we ask that minors do not submit any personal information to us.


Collecting, Using and Disclosing Your Information

ECODIR provides online dispute resolution services. In the course of providing those services it is necessary for ECODIR to collect, use and in certain circumstances disclose, in accordance with this Policy, information provided by you, either through Web forms, emails or otherwise.

The information entered by a user into an ECODIR Form or sent through an email or otherwise may be sent to the other Parties involved in the dispute (i.e., the First Party, the Second Party or the Secretariat). The information shall not be used for any other purpose except to:

  • carry out the dispute resolution process;
  • bill you, as the case may be;
  • add value to the forms to enhance user experience

ECODIR may appoint neutral third Parties to help you resolving a problem. Appointed neutrals will have access and use your profile information, your case information and related exchanges in the course of the dispute resolution process. Please note that all neutral Parties are bound by a confidentiality agreement.

ECODIR will only disclose information if required to do so by a Court. For criminal or civil fraud investigations ECODIR will disclose information without notice.

ECODIR may disclose information to not-for-profit organizations, such as Universities or Research Centers, for the purpose of analysis or research provided they undertake to keep that information anonymous.

If you send us personal correspondence, such as emails or letter, we may collect such information into a file specific to you.

We do not sell or rent any information you provide.


Control Your Password

To use ECODIR dispute resolution services you will create a password and a user account. Maintaining the confidentiality and security of your password and account is solely your responsibility. Do not divulge your password to anyone else, and do not use anyone else’s password or account. You are entirely responsible for all activities that occur on or through your account(s). Therefore, if your password has been compromised for any reason, you should immediately change your password.



Any documents, correspondence or settlements related to a negotiation or a mediation file will be destroyed six (6) months after the file has been closed except for that information necessary to maintain accounting and statistical reports.


Access to Private Information

You have a right to access, modify or correct your personal information at any time. But, you should be aware that any information required by ECODIR is necessary to carry out the dispute resolution process.



A cookie is a piece of data stored on the user’s hard drive containing information about the user. ECODIR uses cookie technology to improve the experience of its online visitors.

This data is not connected with user registration and hence, is not personally identifiable. If you do not whish to have a cookie set when visiting ECODIR web site, you may change the settings in your browser. You will then be alerted each time the site will try to set up a cookie, and will be able to decide whether or not you want one to be set. This alert will show you how the cookie will be used and how long the information will be retained. In all cases, cookies are disactivated once the user closes the browser.


Contact Information

Any comments or questions regarding ECODIR privacy practices can be directed to our secretariat at



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