Process Overview
  Process in Details
  ECODIR Resolution Rules
  How to File a Case

How to File a Case


1. Verify that your dispute:

  • arose out of an online transaction;
  • involves at least one consumer;
  • does not concern illicit content, corporal damages, family, taxation and intellectual property issues.

2. Ensure that the time necessary to find a solution through the ECODIR process and to implement it does not deprive you of a right to bring an action before the courts due to the expiry of a deadline or statutory limitation.


3. Create a user account by providing contact information and accepting the Terms & Conditions (Registered User Agreement).

4. Fill out the Invitation to Negotiation Form.This Form requires the following information:

  • Identification of the parties;
  • Description of your problem;
  • Provision of an initial proposal for a solution;
  • Attachment of documents if needed;
  • Agreement to the Terms & Conditions.

5. Log out and wait.You will be notified of case developments by email.

Click here to register as a New User

Technical Note

Before creating your account, please note that :
  • The dispute resolution platform has been designed for MS Internet Explorer 5.0 or higher and Netscape 6.0 or higher.
  • All transmissions are made through a secure connection (SSL);
  • You must accept a session cookie in order to access the system Form;
  • Document attachments are limited to the following electronic formats: .RTF, .PDF, .TXT, .JPG, .JPEG. You will not be able to attach documents in any other electronic formats.

If you have any queries or require assistance don't hesitate to contact the ECODIR secretariat at


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